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Trustworthy Service Companies
When it comes to any service company, there are a few things that we all know that need to be in place before we would let them come into our homes and perform some type of service. In a word, trust. A few things that we would expect from this type of company are; excellent customer service, superb workmanship and reasonable punctuality. These types of these are what need to be in place, so that the customer needs are met and, the actual work is performed beyond expectations. The challenge is how do you, how can you, know that this is going to be the outcome? How can you trust? This is what needs to happen in the front lines where the customer meets the technician, but what happens behind the scenes? Do those qualities that are displayed in the customers home just a front, or do they run deeper than just the surface, deeper than marketing and slogans, deeper than promises?
Trust in Modern Times
Trust is an issues these days, and it is very hard to find people that we can trust, also to find companies that can be trusted. Funny thing is, those problems are basically one in the same since a company owned, managed and staffed by untrustworthy people will be an untrustworthy company. You cant always know that in advance but the symptoms are quite obvious once you experience them. What we want to look for in people is a history of trustworthiness which translates to a trustworthy company. Looking for a company you can trust may seem easy to do but there are many other factors besides that come into play. To establish trust and trustworthiness there must first be character, from good character comes good intent, and good intent over time builds a reputation for integrity. Not everyone has these character traits personally, let alone professionally. What happens when someone has these type a character traits personally, is that it fuses into their professional life as well. And that brings in the all of the quality traits that come with having good intent and integrity. When you couple character with professional competence you start to see the framework for a trustworthy company.
Trust in Professional Competence
Most of the time, character is something that is formed in childhood, in the home. It can be built later but that is much more difficult to accomplish and much easier to lose over time and experience. Professional competence is something that is not built until later in life in most cases. Just like most people would not want to have brain surgery performed by a 20 year old doctor, or loan a large sum to a teenager, we all have at least a rough sense of an appropriate seasoning required to be competent professionally. For maid service house cleaning this may not be very much time in the world, for mold remediation or home building, its a good bet you will be much better off with someone who has been around a little while for the best results to come. Building and earning trust professionally and being able to communicate the qualifications of trustworthiness is normally done in several steps.
When we go looking for a professional of any kind we almost always start with asking around. Personal experience from another (trusted) person is a really great way to start.
Once we have a short list of referrals, we go looking for credentials and experience. We call a document that holds these data points a resume but in reality, that information is all over. Company websites, social media, testimonial websites, third party referral websites, state licensing on and on. There is a ton of information that can be gathered without ever interacting with the subject of the search.
Once we have established that the person or company is, at the very least, qualified to do the work, service, procedure or whatever we are looking for its time to meet. There is no substitute for meeting someone in person and finding out if they are the type of person we can trust ourselves regardless of what anyone else says or has experienced.
Time to test:
If possible, you might hire this professional for something small or at least not so critical that if it gets ruined/broken/stolen it wont be the end of the world. From here, the professional earns and continues to build trust or they dont.
Trust is Built Over Time
Good characteristics are not all that comes from trusting someone, but competence. Being competent is something that can be leaned, because competence does not just happen over night, but rather over a period of time. To develop competence one must be capable and be able to show results. Being capable means developing skills, having the knowledge and understanding, which comes with experience. While all of that is being developed, the results with come into play. A reputation with credibility and being able to perform at levels that were not possible at first due to the lack of competence.
Trustworthiness as a Framework for Conducting Business
A service company is not required to have a simple chart or a graph that shows what trust really means, no company for that matter has to have something like that. But the fact of the matter is that no matter what type of industry a company is in being able to trust their employees and knowing with that trust comes character traits that are essential to everyday life. But also competence maybe not at first but the willingness to want to learn to have the skills and the knowledge. To say at the end of the day and the job is complete, that we did everything to best of our abilities and the results show just that. And our reputation precedes itself and the customer can say “That is a company I can trust”, that is what we desire and strive for, because customer service is more than just a smile and kind words. But rather it’s being competent in what needs to be done and showing results.
A Framework of Trust for Individuals and Companies
This chart was originally spotted on Linked in care of Reyes Velasco
For more information on how Cleaner Guys sizes up with this information check out the links below, we really take pride in our integrity and experience.